Whether you own one piece of property, or you consider yourself as a kingpin in the area of real estate the need for communications between past, present and future clients will be important. This is the kind of business that relies on effective feedback from tenants and contractors vying for your attention to fix a problem in one of your buildings. It may be feasible to hire a few people to answer the phones and keep the chain of communication open, but it probably won’t be very cost effective?
No Time Like The Present
One of the advantages of using a call center to keep the flow of communication active is the fact that they are always on hand to speak to someone. Most call centers are available for 24/7 operations. This means that out of town tenants who might be interested in doing business with you won’t get a voice mail or a busy signal. This is not a benefit that can be appreciated if you hire your own staff, unless you don’t mind keeping people around after you leave at the end of the day.
Even with a call center handling your communications it is possible to lose customers. This is why choosing the right center for your property management needs will be important. Many call centers offer their clients a la carte services rather than burying them with options that they will never use. As the property manager, you will have a good idea about the kind of customers you expect and the times they should be attempting to contact you.
Technology has made its way to the more productive call centers. As a customer, this is a feature you should be interested in. Software integration that links calls and other services will make it much easier to transfer messages, take orders, and make them available to you without losing their integrity. Flexibility in your call center should also be important, especially as it relates to forwarding those messages to you. With options like texting, emails, faxing and direct web portals to choose from, communication from your business associates and tenants may never be the same again.